California DMV Strategic Facilities Plan

Multiple Locations (California)
January 1st 2006

Gensler worked closely with the California Department of Motor Vehicles (DMV) to develop a strategic facilities plan that facilitated their goal of improving customer satisfaction. The plan recommends service delivery channel changes, a facilities prototype model, and creates a management structure for the real estate portfolio. All of Gensler's recommendations were grounded in primary and secondary research, including focus groups, interviews, and a survey with public customers and research into technology, demographic, and real estate market trends.

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As architects, designers, planners and consultants, we partner with our clients on some 3,000 projects every year. These projects can be as small as a wine label or as large as a new urban district. With 2,000+ professionals networked across more than 30 locations, we serve our clients as trusted advisors, combining localized expertise with global perspective wherever new opportunities arise. Our work reflects an enduring commitment to sustainability and the belief that design is one of the most powerful strategic tools for securing lasting competitive advantage.


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