California DMV Strategic Facilities Plan

Multiple Locations (California)
January 1st 2006

Gensler worked closely with the California Department of Motor Vehicles (DMV) to develop a strategic facilities plan that facilitated their goal of improving customer satisfaction. The plan recommends service delivery channel changes, a facilities prototype model, and creates a management structure for the real estate portfolio. All of Gensler's recommendations were grounded in primary and secondary research, including focus groups, interviews, and a survey with public customers and research into technology, demographic, and real estate market trends.

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