Health & Wellness

Healthcare is embracing a consumer revolution—driving the emergence of new industries and strategies with a greater focus on prevention and wellness.
Description Topics Keywords Date

Consumer Multiplicity in China

Understanding the connection between consumers, brands, and values in China.

Engagement & Experience Brand, Design, Consumerism, China, Research, Chinese Consumers 2016

Emotional Consumerism in India

Investigating consumer relationships with multinational brands in the dynamic Indian market.

Engagement & Experience India, Brand, Consumer, Shopping, Asia, Loyalty 2016

U.S. Workplace Survey 2016

Today’s organizations value Innovation, creativity and differentiation. Our latest workplace survey looks at how workplace design can foster an innovation ecosystem.

The Workplace Surveys Workplace Survey, U.S., Workplace, Research 2016

U.K. Workplace Survey 2016

The divide between the “haves and have nots” has grown exponentially in recent years. Can design help to resolve workplace inequalities?

The Workplace Surveys Workplace Survey, U.K., UK, Europe, workplace, Research 2016

Asia Workplace Survey 2016

As Asian companies focus on competitiveness in a global market, they must explore a new, more balanced workplace identity to help them differentiate.

The Workplace Surveys Workplace Survey, Research, Workplace, Asia 2016

Ambient Learning

An investigation of integrating graphic design into school environments to enrich educational opportunities.

The Student Experience Education, Pre-K-12, Elementary School, Graphic Design, Brand Design, Environmental Graphics 2016

Museum Futures

What is the future of the museum? Museums are evolving to accommodate active, individualistic, and tech‐driven new experiences. But they must do so without sacrificing their core missions and audiences.

Data Exploration, Engagement & Experience Museums, Visitor Experience, Future, Culture 2015

Focus on Focus

Can individual work survive in the “collaborative” workplace? Effective focus involves managing one’s individual preferences and cognitive style; collaboration and team dynamics; organizational culture and policies; and the environment and circumstances in which one works.

Organizational Strategy Collaboration, Focus, Knowledge Worker, Workplace 2015

Students on Libraries

How do students envision the present and future academic library? Students value the academic library as a bastion of quiet and a prime place to complete individual work, and see this core purpose continuing in the future.

The Student Experience Education, Libraries, Students 2015

Librarians on Libraries

How do library leaders see the future of their institutions? Librarians see a future in which their role, and the institutions they manage, are increasingly focused on user experience, student outcomes, and engagement.

The Student Experience Education, Librarians, Libraries, Students 2015

Design for Active Aging

Can design better support today’s active aging population? Today's aging population is anything but traditionally senior.

Health & Wellness Aging, Living, Well-being, Wellness 2015

The Near Future Airport

What’s next for airport terminal design and planning? Keeping passengers moving is key for tomorrow’s airport—waiting will be a thing of the past.

Engagement & Experience Airport, Customer Experience, Future, Passenger 2015

Shopping the Globe

Why do some brands thrive in new markets while others fall flat? An understanding of local context and an openness to experimentation are necessary for brands looking to expand and succeed globally.

Engagement & Experience Brand, Customer, Global, Retail, Shopping 2015

Trading Stress for Wellness

Can better trading floor environments mitigate stress? Stressful trading environments can contribute to: poor decision-making, exacerbated market volatility and compromised employee well-being.

Organizational Strategy, Health & Wellness Financial Services, Health, Research, Stress, Trading Floor, Well-being, Wellness, Workplace 2015

Legal Innovation Lab

How will lawyers work in the future? Law firms are ready for change, and are seeking progressive, tech-enabled workplace strategies that improve efficiency while enhancing their ability to attract, retain and support talent.

Organizational Strategy Change, Flexibility, Law Firms, Lawyers, Research, Technology 2015

China’s Spaces In Between

Can China create better cities? For China’s cities to grow while maintaining a sense of community, we must enrich projects through a focus on history, culture, nature and the human experience.

Evolving Cities Cities, China, Community, Culture, Human Experience, Mixed-Use, Shanghai, Urban Space 2015

Future of the Academic Library

Why do students really go to the library? The value of today’s academic libraries goes far beyond access to books and resources—the best libraries prioritize students’ needs for quiet and individual spaces to study.

The Student Experience College, Campus, Focus, Education, Learning, Library, Study Habits, Technology 2014

2013 Brand Engagement Survey

Is emotional connection the key to customer engagement? Consumers actively choose brands in line with their personal values, and are willing to expend extra money and effort for those brands that evoke a strong emotional connection.

Engagement & Experience Behavior, Consumers, Engagement, Emotional Connection, Experience, Shopping Habits, Trust, Values 2013


What strategies connect students to STEM? Successful STEM environments enhance the teaching and learning process by promoting cross-discipline connections and hands-on learning.

The Student Experience Classroom, Education, Learning, Math, Science, STEM, Teaching, Technology 2013

Office Building of the Future

Can existing buildings adapt to stay relevant? In established markets like the United States, the future of office buildings lies in the successful adaptation or “hacking” of existing structures to meet new demands.

Building Performance Alternative Workplace Strategies, Building Adaptation, Commercial Office Buildings, Creativity, Density, Flexibility, Hackability, Mobility 2013

Design Process Innovation

How can we improve the design process? We can streamline the design process, improve quality, and better communicate with clients if we refocus attention on decisions instead of deliverables.

Process Transformation Continuous Improvement, Decision-Making, Design Process, Efficiency, Transparency, Value, Value-Stream Mapping, Workflow 2013

Revolutionizing Retail Entitlements

Can we extract value from retail entitlements? An application-based knowledge management tool streamlines retail entitlements and aggregates data to deliver site-specific insights.

Process Transformation Communication, Decision-Making, Efficiency, Entitlements, Knowledge Management, Technology, User Experience, Workflow 2013

Design Premium

Can we quantify architecture’s contribution to building value? In aggregate, Class A buildings designed by top-ranked architecture firms exhibit higher rents after controlling for other market factors.

Data Exploration Analytics, Commercial Office Buildings, Efficiency, Geography, LEED, Rental Rates, Sustainability, Value 2013

Big Data

What insights can connecting our data sets reveal? Exploratory analytics of workplace performance data are uncovering relationships between workplace performance and geographic and demographic context.

Data Exploration 4-1-Where, Activity Analysis, Analytics, Demographics, Occupancy, Performance, Productivity, Workplace Performance Index 2013

Change Networking

Can social media revolutionize change management? Network strategies, when aligned with critical business goals, can improve the success and impact of organizational change programs.

Process Transformation Business, Change Communications, Change Integration, Change Networking, Culture, Engagement, Social Media, Workplace 2013

Toward a Wellness-Based Workplace

Does a healthy workplace improve the bottom line? An estimated 65% of a company’s health-related costs can be attributed to absenteeism and “presenteeism”— wellness-focused workplace design can reduce both.

Health & Wellness Absenteeism, Behavior, Comfort, Employees, Health, Presenteeism, Well-Being, Workplace Performance Index 2013

Soul-Centered Design

Can holistic design strategies improve health and healing? A “soul-centered” design approach that aligns the design of the physical environment with wellness strategies can enhance emotional, physical, and spiritual health.

Health & Wellness Aging, Concentration, Health, Holistic Design, Human Experience, Restorative Environment, Well-Being, Wellness 2013

Exploration of Digital Collaboration

What “apps” can help us work smarter? Use of digital collaboration technology offers opportunities to improve performance and results by tapping into collective knowledge, but mainstream adoption is still in the early stages.

Process Transformation Communication, Decision-Making, Design Process, Efficiency, Networks, Performance, Technology, Workflow 2013

The 2013 U.S. Workplace Survey

What factors drive workplace performance? Employees in top-performing workplaces—those that balance focus and collaboration—outperform their peers on critical business measures.

The Workplace Surveys Balance, Business, Choice, Collaboration, Employee Engagement, Focus, Knowledge Work, Work Modes 2013

2013 U.S. Workplace Survey: Consumer Products

Are consumer products companies delivering on workplace experience? Employees report high levels of workplace choice, but note opportunities to improve workplace effectiveness across all work modes and a below-average satisfaction with in-house amenities.

The Workplace Surveys 2013 U.S. Workplace Survey, Consumer Products, Consumer Goods 2013

2013 U.S. Workplace Survey: Energy

What opportunities exist to improve the workplace for energy companies? While job satisfaction in this industry is higher than average, employees report below-average levels of choice in when and where to work. This may be a missed opportunity to improve performance.

The Workplace Surveys 2013 U.S. Workplace Survey, Energy 2013

2013 U.S. Workplace Survey: Government

Can government workplaces improve in a time of budget and space constraints? Increasing employee choice and mobility is an opportunity to improve performance and satisfaction. To deliver, workplace solutions must be paired with the right tools, technologies and policies.

The Workplace Surveys 2013 U.S. Workplace Survey, Government 2013

2013 U.S. Workplace Survey: Legal

Do lawyers work differently? Attorneys spend comparatively more time focusing than their peers in other industries, and only one in five report working in balanced work environments.

The Workplace Surveys 2013 U.S. Workplace Survey, Legal 2013

2013 U.S. Workplace Survey: Not-for-Profit

Is the workplace helping not-for-profit organizations achieve their mission? Less than one in four NFP employees works in a top-performing workplace, underscoring the need for environments that better support them in their efforts to help others.

The Workplace Surveys 2013 U.S. Workplace Survey, Not-for-Profit 2013

2013 U.S. Workplace Survey: Technology

What’s next for the tech workplace? Employees report higher-than-average levels of choice, satisfaction and workplace effectiveness – but there’s still room for improvement. Less than one in three tech employees reports working in an optional or “balanced” workplace.

The Workplace Surveys 2013 U.S. Workplace Survey, Technology 2013

Innovation to Support CREs' Challenge

What is the future of corporate real estate? Real estate executives are hungry for success metrics that go well beyond cost per square foot.

Organizational Strategy Alternative Workplace Strategies, Business, Decision-Making, Flexibility, Performance, Productivity, Real Estate, Space Utilization 2013

Reimagining Cities / Year 1: Redefining the Town Square

Can the town square be relevant in the 21st century? We can improve our cities by creating vibrant town squares that celebrate urban space and elevate the human experience.

Evolving Cities Town Square, Cities, Community, Human Experience, Public Space, Urban Space, Resilience, Reimagining Cities 2013

Resurgence of the Department Store

Can department stores compete again? Many department stores currently sit on a precipice: sales are languishing, malls are struggling, and their future existence is in question. But it doesn’t have to be this way.

Engagement & Experience Business, Community, Customer, Experience, Retail, Shopping Habits, Social Responsibility, Values 2012

Sustainability Trending

What can we learn from 600+ LEED scorecards? Comparative LEED data by project type and location reveals baseline sustainability strategies and opportunities for innovation.

Sustainability Analytics, Benchmarking, Decision-Making, Environment, LEED, Performance, Sustainability 2012

Framework for Innovation Spaces

How does space drive innovation? Innovation relies on managed serendipity—the ability to leverage the productive collision of people and ideas through the right tools and the right spaces.

Organizational Strategy Behavior, Collaboration, Communication, Creativity, Culture, Innovation, Learning, Proximity 2012

Education Environments Index, Student Survey

Are college campuses working for students? Students spend a large portion of their time working alone. Campuses that prioritize collaborative study space at the expense of individual work are missing the mark.

The Student Experience Collaboration, College, Education, Individual Work, Learning, Students, Study Habits, Quiet 2012

WPI Analytics

What signals exist within our workplace data? The ability to focus is critical to employee productivity and linked to effective collaboration, learning, and socializing at work.

Data Exploration Collaboration, Concentration, Distraction, Focus, Performance, Technology, Work Modes, Workplace Performance Index 2012

Maximizing ROI for Sports Stadium Sponsorships

What strategies will keep stadiums viable? Successful stadium designs engage sponsors early, integrate tech thoughtfully, and deliver a rich fan experience.

Engagement & Experience Cities, Community, Fan Experience, Flexibility, Sponsorship, Technology, Return on Investment, Arena 2012

Trends in the Legal Workplace

Will the legal office adapt to new working realities? Next-generation legal workplaces must align with an emerging focus on quality of life and team-based working to maximize performance while managing cost.

Organizational Strategy Alternative Workplace Strategies, Business, Collaboration, Focusing, Law Firms, Socializing, Technology, Work Modes 2012

Activity Analysis

Is your work environment aligned with employee behavior? Understanding current workplace usage patterns is an opportunity to better align space with employee needs and work patterns.

Organizational Strategy Benchmarking, Collaboration, Measurement, Observational Analysis, Space Utilization, Tools, Work Modes, Workplace 2011

WPI Culture + Identity Module

Does your space reflect your organization’s culture? Expressing brand and culture through workplace design is an opportunity to communicate organizational values and drive employee commitment.

Organizational Strategy Brand, Culture, Identity, Motivation, Organizational Values, Reputation, Tools, Workplace Performance Index 2011

Commercial Office Buildings 2020

What drives success in commercial office buildings? Office building design must evolve to support changing work patterns, market forces, and environmental imperatives to succeed.

Building Performance Activity-Based Working, Business, Climate, Commercial Office Buildings, Economy, Environment, Performance, Workplace Performance Index 2011

High-Performance Building Envelopes

What design strategies maximize building envelope performance? Technological innovation alone will not deliver necessary building envelope performance. A mix of passive and active design strategies is necessary.

Building Performance Building Envelope, Building Orientation, Building Systems, Comfort, Efficiency, Façade, Passive Design, Sustainability 2011

Mapping Environmental Factors

How can we translate climate data into actionable insights? We designed a new approach to leverage climate data and analytic tools into actionable design guidelines.

Sustainability Climate, Decision-Making, Design Process, Efficiency, Environmental Mapping, Life-Cycle Cost, Sustainability, Tools 2011

Aviation Performance Index

Which airport spaces drive positive travel experiences? The quality of restrooms, security checkpoints, and baggage claim have a significant impact on overall airport satisfaction.

Engagement & Experience Airports, Efficiency, Experience, Passenger, Satisfaction, Technology, Transportation, Travel 2011

The Dynamics of Place in Higher Education

Are educators and students on the same page? Students and educators agree that education space needs to foster effective engagement to be successful.

The Student Experience Campus, Classroom, Collaboration, College, Education, Experience, Learning, Teaching 2011

Open Spaces

What is the commercial value of open space? Property owners, developers, and investors are willing to pay a premium for proximity to urban open space—at least 3% for the majority of survey respondents.

Evolving Cities Cities, Economic Development, Livability, Open Space, Parks, Public Space, Urban Space, Value 2011

Building Environment Impacts from Pending CO2 Legislation

How could CO2 legislation shift the building industry? As CO2 legislation becomes increasingly stringent, carbon is emerging as the performance metric of choice and shifting the conversation toward life-cycle efficiency.

Building Performance Carbon Footprint, CO2, Efficiency, Energy Use, LEED, Metrics, Performance, Responsive Design 2010

Retail Banking Trends

Do physical bank branches still hold value? As banking transactions move online, bank branches must shift their focus to trust and relationship building.

Engagement & Experience Banks, Community, Customer, Experience, Loyalty, Retail, Shopping Habits, Technology 2010

2010 Legal Workplace Survey

Do lawyers use the workplace differently? Attorneys report their private office is the prime location for focus and collaborative work, but many note that common areas and spaces that support a sense of community need improvement.

Organizational Strategy Collaboration, Focusing, Law Firms, Learning, Socializing, Technology, Work Modes, Workplace Performance Index 2010

Network L.A. Transit

Does Los Angeles have a public transit future? To counteract L.A.’s car identity, creative public transportation needs to leverage technology to tailor a personal experience for each user.

Evolving Cities Density, Economic Revitalization, Growth, Los Angeles, Networks, Public Transportation, Technology, User Experience 2010

Trends & Their Impact on Hospitality Design

Is the hospitality industry aligned with consumer needs? Consumer expectations have shifted from a desire for more to a desire for authenticity and value—successful hoteliers are following suit.

Engagement & Experience Authenticity, Choice, Experience, Happiness, Hotels, Restraint, Technology, Well-Being 2009

Hospitality Sustainability Study

Can hotels afford to ignore sustainability? Utility costs were growing significantly faster than other operating expenses, and faster than hotel revenue.

Sustainability Carbon Footprint, Efficiency, Energy Use, Hospitality, Hotels, LEED, Performance, Sustainability 2009

The 2008 U.S. & U.K. Workplace Surveys

Do top-performing companies work differently? Successful companies provide workplaces that value and support all activities critical to knowledge work today— focusing, collaborating, learning, and socializing.

The Workplace Surveys Business, Collaboration, Focusing, Learning, Knowledge Work, Socializing, Work Modes, Workplace Performance Index 2008

WPI Tool Development

Can employee data drive workplace strategy? Measuring the performance of the workplace across a variety of functional and experiential factors uncovers opportunities to improve employee productivity and engagement.

Organizational Strategy Benchmarking, Collaboration, Focusing, Learning, Socializing, Tools, Work Modes, Workplace Performance Index 2007

Faulty Towers

Are developers meeting tenants’ sustainability expectations? Developers and tenants agree that sustainable design is an opportunity to reduce operating costs, yet only a third of developers at the time of this survey believed operating costs were a primary consideration when developing a commercial property.

Sustainability Commercial Office Buildings, Decision-Making, Efficiency, Energy Use, Environment, Operations, Sustainability, Well-Being 2006

The 2006 U.S. Workplace Survey

How does design drive business performance? High-performance work environments are an opportunity to improve employee productivity, satisfaction, and effectiveness.

The Workplace Surveys Business, Collaboration, Creativity, Generations, Globalization, Knowledge Work, Work Modes, Workplace Performance Index 2006

The 2005 U.K. Workplace Survey

Are poorly designed offices eroding productivity? Over half of UK workers don’t believe their office is designed to support their work or their company’s business.

The Workplace Surveys Brand, Business, Creativity, Flexibility, Organizational Culture, Performance, Productivity, Workplace 2005

Evolving Cities

The Workplace Surveys

Organizational Strategy

Building Performance

Data Exploration

The Student Experience

Health & Wellness

Process Transformation