Shopping the Globe

One outcome of developing world prosperity is a budding middle class with newfound purchasing power. According to a McKinsey Global Institute report, one billion people will enter the global consumer class by 2025. Six hundred million of these will live in emerging markets.

More consumers means increased demand for retail, but new markets are not without challenges. Cultural tastes, corporate values, civic regulations and design standards range widely from country to country, even city to city. As a result, it’s imperative that retailers localize design and business strategies. The one-size-fits-all approach no longer applies. Successful global expansion requires thoughtful adaptation, deep market awareness and forward-looking flexibility.

Image: Uniqlo – Taipei, Taiwan

Know your audience

Retailers should consider four principles when developing new market strategies. First: Know your audience. Regional consumer preferences span a spectrum; understanding the variations within them is vital. Brands must be nimble and appreciate the host market’s culture.

For example, U.S. brands entering emerging markets often are perceived as premium. This creates an opportunity to dial up the level of service to meet consumer expectations. High standards infuse business dealings, too. In China and Brazil, warm hospitality, face-to-face meetings and respect for hierarchy are cultural keys to navigating the sometimes lengthy negotiations that yield enduring relationships.

Barry Bourbon (Gensler Retail – San Francisco)
Irwin Miller (Gensler Retail – Los Angeles)
Meredith Ludlow (Gensler Global Support – San Francisco)
Virginia Pettit (Gensler Practice Area Communications – Washington, D.C.)

Nacása & Partners Inc.: page 1
Ryan Gobuty (Gensler Los Angeles): pages 2, 5
Taichi Misonoo: page 3
Gensler Project Team: page 4

Learn More
Barry Bourbon and Irwin Miller presented an overview of the opportunities facing global retailers to associate members of the National Retail Federation on October 24, 2012. Download their presentation and watch the 30-minute webinar.

Find the right partners

One of the biggest pitfalls brands encounter in new markets is a lack of control as their retail plans progress through multiple layers of contractors and vendors, and the details are left in someone else’s hands to execute. Principle number three for retailers is: Find the right partners.

Working with partners to select real estate is but one example. A local partner who understands the nuances of densely packed, diverse neighborhoods can prove crucial. Local firms also have the know-how and wherewithal to navigate regional regulations, so building partnerships with third parties based on trust, inclusion and cooperation is essential to serving the client.

Bring something new to the market

Whether it’s through boundary-pushing technologies or experimental designs, many emerging markets have a taste for innovation and experimentation that exceeds U.S. expectations. The second principle for global retailers is: Bring something new to market.

Being perceived as cutting edge means a great deal to emerging market shoppers, but it’s a mistake to assume they know foreign brands well. Buying an international brand is a new experience for many of these consumers and may require a significant investment or change in behavior for them to consider it. Planning promotion and advertising to build awareness and trust before a store opens is critical.

Don’t lose focus on your home market

For retailers, their brand has to be strong at home if it’s to thrive abroad. After all, global expansion is rarely about growing revenue — at least not initially — but about growing brand awareness. Our final principle to consider is this: Don’t lose focus on your home market.

As Western brands enter emerging markets, the local brands they compete with step up to remain relevant, and soon, seeking their own growth, build sufficient strength and reputation to move into new regions craving international flavors, such as the U.S. Brand migration now goes both ways, but before growing globally, retailers first have to be established and relevant locally.

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