A car parked in a courtyard with palm trees and buildings in the background.
A group of people standing around a display.
A woman standing in a room with a man sitting in a chair.
A group of people in a hospital.
A group of people in a room.
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Keck Hospital of USC, Public Spaces & User Experience Study

Los Angeles, California

The University of Southern California’s acquisition of University Hospital created an opportunity to develop a facility where its Keck School of Medicine physicians could focus on teaching, research and patient care while aligning itself with the user experience. Bringing a strategic approach to the methodology in designing a facility that truly reflects the vision, mission and academic quality of USC, Gensler facilitated a study focusing on the experiences of patients, families, staff and hospital leadership. Using evidence-based design methodology, the team uncovered five key drivers for the design of public spaces: legacy, comfort, quality, clarity and environment.