Healthcare
We help providers reimagine how healthcare empowers patients and benefits communities. Through research, inclusive engagement practices, and integrated expertise, we design environments that harness technology to produce better health outcomes and experiences. Our approach is Radically Human.
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Creating resilient facilities for human health and wellness advances our communities.
—Liz Resenic, Healthcare leader
27 Items
Confidential Healthcare Client Acute Rehabilitation Center
Newport Beach, California
This Acute Rehabilitation Center is a state-of-the-art rehabilitation center that provides customized programs to help patients improve function, attain their greatest level of independence, and return to community living. In response to high patient volume and the success of its Acute Rehab...
Mass General Brigham Integrated Care Facility
Salem, New Hampshire
Rooted in a community setting, Mass General Brigham’s ambulatory care facility advances the concept of relationship-based patient care by providing an environment that fosters meaningful and productive connections. In addition to ambulatory surgery and comprehensive imaging, the medical facility...
Henry Ford Health System Plymouth Medical Office Building
Plymouth, Michigan
The Henry Ford Health System (HFHS) reengaged Gensler to use previously established visioning, planning, and design strategies to expand its ambulatory care strategy at its Plymouth location and provide a true ‘hospital without beds’ environment for patients. The full-service Radiology...
Shady Grove Fertility Brooklyn
Brooklyn, New York
When Shady Grove Fertility set out to expand its services in New York, it began by establishing a fertility clinic in Brooklyn that focuses on providing consultation, telemedicine, monitoring, and collection. In designing the fertility clinic facility, our healthcare team placed an early...
Community of Hope Family Health and Birth Center
Washington, D.C.
Located in Northeast D.C., Community of Hope provides quality healthcare services to under-served and underrepresented communities. With a mission to improve health outcomes and support the needs of individuals and families, Community of Hope worked with Gensler to utilize an existing building...
OhioHealth Neuroscience Wellness Center
Columbus, Ohio
The Neuroscience Wellness Center at OhioHealth is a one-of-a-kind destination, designed to empower its community of users to take charge of their recovery process. This interdisciplinary community center expands beyond institutional treatment, offering patients access to comprehensive care with...
Reach Movement Studio
Cartersville, Georgia
Reach Movement Studio transforms physical therapy by making Musculoskeletal (MSK) care accessible, engaging, and affordable to all. Gensler led the experience strategy and design with Bardavon Health Innovations and their brand agency, Elephant, to define the customer experience for their first...
Confidential Health Center
Queens, New York
Gensler worked closely with a large New York City healthcare organization to design a positive and empowering healthcare environment. Driven by getting members in and out within an hour, the ambulatory care center is designed to be intuitive and welcoming for patients. From integrated technology...
Columbia Primary Care Manhattan Valley
New York, New York
Columbia University Irving Medical Center (CUIMC) enlisted Gensler to design a new medical office that emphasizes patient experience and team-based care through a hospitality-inspired design. Occupying a former retail space, this new flagship primary care facility in the Upper West Side features...
Henry Ford Health System Bloomfield Township Medical Office Building
Bloomfield Township, Michigan
Henry Ford Health System’s new Bloomfield Medical Center revolves around community, patient access, and care, creating enhanced experiences for both patients and staff. It facilitates patient access by clearly defining the patient journey through the use of interior architecture and technology...
Bill Richards Center for Healing at Aquilino Cancer Center
Rockville, Marlyand
The first center of its kind, the Bill Richards Center for Healing at Aquilino Cancer Center explores new approaches to wellness and psychological therapies for cancer patients. The patient experience was designed to create the ideal setting for guided spiritual journeys. Treatment rooms are...
National University Hospital
Singapore
National University Hospital (NUH) is the hub of high acuity care, teaching, and investigation for the National University Health System and the country of Singapore. To meet the new and future needs of NUH, Gensler was asked to plan and program a 3,000,000 SF replacement hospital on a dense...
Unity Benning Road
Washington, D.C.
A joint collaboration between Unity Health Care and Howard University Hospital delivers equitable access to high-quality, affordable health care with a state-of-the-art health center in Washington D.C.’s underserved Ward 7 and 8 areas. The two-story clinic is located east of the Anacostia River...
Northwestern Medicine — Lake Forest Hospital
Lake Forest, Illinois
A longstanding symbol of world-class medicine, Northwestern Medicine (NM) turned to Gensler, in collaboration with Pelli Clark Pelli Architects and HDR, to complete the design of its new state-of-the-art, 500,000-square-foot hospital. Located north of Chicago, Lake Forest Hospital is a critical...
Noah’s Ark Children’s Hospice
London, UK
Noah’s Ark Children’s Hospice (NACH) is the only children’s community-based hospice providing support for babies, children, and young people with life-limiting and life-threatening conditions across central and north London. Needing to provide greater care for more children and their families...
Rush University Medical Center Standards
Chicago, Illinois
Gensler surveyed key stakeholders at Rush University Medical Center as the team conceptualized and evaluated facility design guidelines, which will inform all future ambulatory projects within the network. The developed standards detail everything from the architectural layout to finishes to...
Cook County Health & Hospitals System, Central Campus Health Center
Chicago, Illinois
Designed by Gensler in collaboration with Forum Studio as part of a design/build partnership led and developed by Clayco, the Central Campus Health Center (CCHC) is a new, state-of-the-art ambulatory care facility. The building comprises 103,000 square feet of flexible, patient-centric clinical...
TMC3 Translational Research Campus
Houston, Texas
TMC3, a world-class translational life science campus, assembles the Texas Medical Center’s 53 institutions in one central hub to maximize cross-collaboration across a variety of settings such as life sciences labs, core labs, high performance computing, and office spaces. Within the...
Encompass Health Liberty Park HQ (Formerly HealthSouth Corporation Home Office)
Birmingham, Alabama
The design for the new home office for the Encompass Health Liberty Park (formerly HealthSouth Corporation Home Office) is an exercise in aligning the trajectory of an evolving organizational culture with an architectural vision. At the onset of the project, the Gensler team set out to create a...
Shirley Ryan AbilityLab
Chicago, Illinois
The Shirley Ryan AbilityLab (formerly Rehabilitation Institute of Chicago) is a premiere rehabilitation destination for adults and children with the most severe, complex conditions — from traumatic brain and spinal cord injury to stroke, amputation and cancer. Gensler, in partnership with HDR...
Mass General Brigham Administrative Campus
Somerville, Massachusetts
With many of its leases nearing expiration, Massachusetts’ leading healthcare network and largest private employer looked to unite its operations into a single Boston-area location. Mass General Brigham first engaged Gensler to do an in-depth feasibility study for the consolidation of its 4,500...
St. Joseph Hospital Facilities Study
Orange, California
St. Joseph Hospital of Orange worked with Gensler to create a flexible, phased framework strategy to modernize its medical campus, in response to nearby market demands and updates to state seismic regulations. Guided by economic strategy, the design and planning aimed to provide a stronger sense...
Medical Devices Client
Sydney, Australia
This client was relocating to a 7,000-square-metre, multi-level office building that had good bones but was in need of a refresh and engaged Gensler to provide full design services for a comprehensive upgrade of the interior. The project included the renovation of an existing multi-storey atrium...
NVision Eye Center
Newport Beach, California
In designing a new location in Newport Beach, California, NVision wanted to create a modern space that reflects its high-tech, guest-focused approach to patient care. NVision partnered with Gensler to create an inviting, spa-like environment that is more hospitality in nature than it is...
Moffitt Cancer Center Shared Resources Laboratories
Tampa, Florida
A former vivarium is now the home of the collective offices of the Moffitt Cancer Center. The renovation consolidates a number of previously isolated core labs, including Flow Cytometry, Proteomics, Molecular Genomics and Translational Research. Through the concept of a “Showcase for Science,”...
Medical Devices Technology Company
Irvine, California
This medical devices technology company sought to re-brand the Gensler-designed building it had recently moved into with its own style. With health and wellness as the guiding principle, Gensler designed a workplace inspired by the fusing of outdoors and indoors. An existing warehouse...
Mount Sinai Health System
New York, New York
After its creation in the combination of two major New York metropolitan-area hospital groups, Mount Sinai Health System (MSHS) sought to establish a new corporate center to centralize and manifest its newly integrated identity. MSHS partnered with Gensler to identify three key ideas for its new...
INSIGHTS
Case Study
Mass General Brigham Integrated Care Facility
Mass General Brigham’s new ambulatory care facility is poised to become a vital community resource and act as a high-performance prototype for healthcare.
Blog
5 Strategies for Converting Retail and Office Space into Ambulatory Surgery Centers
Here are five strategies to convert vacant or underutilized retail and office properties into outpatient care facilities that support a positive and efficient experience for both patients and staff.
Blog
Using Design Technology to Evolve Outpatient Healthcare Delivery
As providers assess the future of outpatient facilities, they can enhance their data-driven design journey with gFloorz 2.0, a new computational product within Gensler’s design technology NFORM™ ecosystem.
Blog
Why Is the Outlook on Telehealth So Complicated?
Telehealth was at the forefront of healthcare consults during the pandemic, but we’re not hearing enough on lessons learned. We have crucial questions that need answering but the experiment is still unfolding.
Blog
How Architects and Designers Can Continue to Prioritize Inclusivity
Roger Smith and Lisa Cholmondeley, co-directors of Gensler’s Center for Research on Equity and the Built Environment, talk about designing for diversity, equity, and inclusion, and what lies ahead.
Blog
How D.C.’s Community of Hope Family Health and Birth Center Supports Black Women
Birth centers can level the playing field for low-income women and women of color. Community of Hope addresses social determinants impacting mothers and babies and offers health services regardless of one’s ability to pay.
Blog
Reflecting on the First Year of Black Lives and Design Grants
Gensler’s Black Lives and Design grants fund research dedicated to addressing systemic racism, unconscious bias, and social justice, as relates to areas of inquiry, such as workplace and cities.
Research
Building Trust: Black Experiences in Healthcare
Black Americans have a low level of trust in their physicians, according to survey respondents. We investigate the drivers of mistrust in Black communities regarding healthcare and outline how to build trust.
Blog
Rethinking Longevity in an Age-Inclusive World
Design plays a key role in keeping older adults safe, connected, and engaged in their community. These strategies for reimagining longevity in an age-inclusive world cater to diverse needs and lifestyles of older adults.
Blog
3 Ways to Rethink the Outpatient Healthcare Experience
A variety of outpatient care options are fast becoming an integral part of today’s health system. We’ve delivered a study on outpatient care — here’s how we’re approaching things differently.
Research
Outpatient Healthcare Experience Index
A study from the Gensler Research Institute explores how consumer expectations of the healthcare experience are evolving and the implications for the future of outpatient health.
Blog
Digital Transformation of Healthcare Design
With technology for health and healthcare being woven into our daily lives, here are four fundamental principles for the next generation of integrated digital healthcare facilities.
Blog
Where Have All the Patients Gone? The Art and Soul of Recapturing Lost Treatment Volume
The healthcare delivery sector suffered financial losses during the pandemic — to restore normal treatment activity in the long-term, healthcare delivery needs to take a more “humane” approach throughout all stages of the patient experience.
Blog
Return Strategies Must Prioritize Mental Health and Resilience
As organizations resume activities, their employees and guests are carrying an emotional weight. They need to communicate with empathy and develop strategies that put mental health in lockstep with physical health and safety.
Blog
Toward Humane Healthcare: Emotional Considerations in Regaining Patient Trust
The healthcare experience is personal, so we must consider and design for the wide range of emotions, fears, mistrust, and trauma that impact patients to create a more inclusive and humane experience in our healthcare systems.
HEALTHCARE DESIGN TRENDS TO WATCH
Healthcare systems will redefine their services to tackle social issues such as affordable housing and food insecurity.
Recognizing that socio-economic conditions are inextricably tied to health, providers will increasingly take a more holistic view of patient needs. Creative partnerships with organizations that offer supportive care, education, and social services will grow in coming years to tackle issues traditionally outside the industry.
AI and machine learning tools will transform healthcare by predicting and responding to patient preferences.
By analyzing consumer data, providers can design personalized patient journeys that offer higher-quality experiences to both improve health outcomes and earn consumer trust and loyalty. Diversifying clinical design, using technology to deploy resources, and offering more choice will deliver greater value and help capture market share.
Involving patients and providers in the design and implementation of digital solutions will shrink the health equity gap.
Digital health solutions have the potential to expand access to care when designed with a clear understanding of community and provider needs. Broadband, digital literacy, culturally competent tools, and facilities prepared to implement technologies are essential to fulfilling the promise of digital health.
Patient-centric models lead to greater patient satisfaction and loyalty.
—
McKinsey & Company, 2021 McKinsey provider customer experience survey of 3,311 patients
HEALTHCARE LEADERSHIP
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James Crispino
Healthcare Leader, Principal
Jim has spent his entire 25-year career planning and designing innovative facilities for academic medical centers, research institutes, and healthcare providers. Based in...
Scot Latimer
Health Sector Leader, Principal
Scot co-leads Gensler’s Global Health sector and is recognized among North America’s best-known and most sought-after healthcare strategists. His area of emphasis is the...
Alyssa Scholz
Healthcare Leader, Principal
Alyssa has more than two decades of diversified design experience focused on healthcare facilities including hospitals, clinics, and medical office buildings. She understands...
Liz Resenic
Design Resilience Leader, Sustainability Strategist
Liz is a Global Design Resilience Leader for Gensler’s Healthcare practice area. As a Sustainability Strategist, she advances projects that are sensitive to their environment...
NEWS
In The Media
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Healthcare Snapshots
Gensler Designed “A Thoughtful and Colorful Space” for the Community of Hope D.C.
Community of Hope partnered with Gensler on the building expansion of their Family Health and Birth Center for under-served and underrepresented community members.
February 07, 2023
In The Media
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The New York Times
Why the Next Retirement Communities Won’t Be Just for Seniors
Gensler Senior Living Leader Tama Duffy Day explains why “hospitality and residential developments understand that older adults are a huge market.”
February 01, 2023
In The Media
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NJ Spotlight News
$1.8 Billion Proposal To Redevelop Newark’s University Hospital Into a More Open Campus
Gensler Healthcare Leader James Crispino detailed the vision to redesign the campus to be a welcoming space with a cluster of multistory buildings and a public park.
January 27, 2023
In The Media
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The Nelson Post
The Health & Wellness Design Market Research Report Lists Gensler as a Key Player in Health and Wellness Design
The research report is meant to give cutting-edge market knowledge, help leaders take assessments, and examine developing patterns, challenges, and drivers in the health and wellness design market.
January 05, 2023
In The Media
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officeinsight
A Gensler-Designed Healing Center Is Named a Winner of IIDA’s 10th Annual Healthcare Design Awards
Gensler’s design of the Bill Richards Center for Healing was recognized as a 2022 Healthcare Design Award winner in the Pediatric Hospitals and Ambulatory Specialty Clinic categories.
October 21, 2022
In The Media
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The Registry
A State-of-the-Art Medical Office Building Will Deliver an Elevated Patient Experience in Santa Rosa
Gensler will design Brookwood Medical, a four-story patient-centric facility and parking structure near Memorial Hospital.
September 12, 2022
Recognition
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Interior Design Magazine
Gensler
Gensler ranked as the #4 firm on the 2022 Interior Design Top 40 Healthcare Giants list.
July 13, 2022
Recognition
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Environmental Design Research Association
The Outpatient Experience Index, Gensler
2022 Certificate of Research Excellence
June 01, 2022
In The Media
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Healthcare Design Magazine
Key Takeaways From the Gensler Outpatient Experience Index
Healthcare Design Magazine detailed Gensler O-EXI findings on how to design better outpatient environments that foster consumer trust and are responsive to consumers’ needs.
May 23, 2022
In The Media
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The McMorrow Reports
10 Healthcare and Senior Living Trends Driving Design Strategies
The McMorrow Reports shared healthcare and senior living trends driving design strategies, based on insights from Gensler’s Design Forecast.
May 06, 2022
In The Media
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Jersey Digs
University Hospital in Newark Teams Up With Gensler To Overhaul Its Campus
University Hospital and Gensler plan to potentially build a new facility to relieve overcrowded emergency rooms. By 2030, the hospital could see more than 120,000 patients.
April 12, 2022
In The Media
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Architect’s Newspaper
The City of Hope Wins 2021 AN Best of Design Awards
The City of Hope Medical and Administrative Leadership Pavilion was named 2021 AN Best of Design Awards winner in the Healthcare category.
December 15, 2021
In The Media
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Healthcare Snapshots
Healthcare Snapshots Featured Bill Richards Center for Healing at Aquilino Cancer Center
Gensler created a unique space that is “safe, supportive, and biophilic with a high sense of natural materiality.”
October 26, 2021
In The Media
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Crain’s New York Business
Maimonides Medical Center Opens Primary and Specialty Care Pavilion
Crain’s New York Business covered the opening of the Maimonides Doctors Pavilion, designed by Gensler, in Brooklyn.
October 07, 2021
In The Media
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Healthcare Snapshots
Gensler Converted Retail Space To Create the Columbia Primary Care Manhattan Valley
The Columbia Primary Care Manhattan Valley medical office emphasizes patient experience and team-based care.
September 08, 2021
In The Media
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Healthcare Snapshots
Unity Health Care and Howard University Hospital Serve Diverse Needs of D.C.’s Underserved Areas
Gensler-designed Unity Health Benning Road provides equitable access to high-quality affordable healthcare in Washington D.C.’s Ward 7 and 8.
July 01, 2021