Financial Services

We partner with global financial institutions to create transformative work environments that meet new expectations of employees and consumers. We design workplaces that attract top talent, promote productivity, and offer a competitive advantage.
BAC Credomatic Headquarters Honduras stairs
BAC Credomatic Headquarters Honduras, Tegucigalpa, Honduras
Financial organizations are doubling-down on spaces for learning, training, and networking with younger workers in mind.
—Marisol DeRosa, Financial Services leader

Leadership in the industry will focus on training, mentoring, professional development, and onboarding to retain talent.

Leaders are requesting in-person training sessions within their own sites in lieu of going to offsite locations. They are also rethinking on-the-job training and onboarding, especially for recent graduates, by introducing different workplace setups and learning opportunities.


Hybrid work is causing the industry to rethink the definition of a primary seat in the financial workplace ecosystem.

As cost pressures and flexibility demands redefine where and how people work, firms are rethinking primary seats as “workpoints” that can exist anywhere in the building and can be measured based on time used vs. activity. Expanding the workplace ecosystem away from an on-floor single workstation can enable more diverse amenities, provide choice, and make offices hybrid-ready.


Financial service organizations are increasingly transforming their design space guidelines into workplace experience guidelines.

New workplace experiences will combine the highest standards of space design with new service and technology provisions that empower staff to be their most productive. More daily conveniences can range from wellness checks to speakeasy lounges at the office.

In the coming decade, the U.S. financial services industry is expected to face a deficit of 1.7 million workers. High-quality environments and amenities are essential to recruit talent.
The Financial Services Skills Commission: “Mind the Gaps – Skills for the Future of Financial Services 2022”
A person walking in front of a large white building.
Design Forecast 2023
10 Meta Trends That Will Transform the Future of Cities
Design Forecast identifies the trends and design strategies that are shaping the future of the human experience and the built environment. We provide strategic advice, research, and projects from all 29 of Gensler's practices to help clients prepare for transformational times.