Sitel's new Miami headquarters offers a transparent and collaborative environment that fosters innovation and the exchange of ideas. After evaluating several locations to consolidate and relocate, the company chose Miami due to the city's status as a global destination. The new workspace reflects the organization’s core values of employee empowerment, open communication, and service excellence. The open floor plan encourages interaction and teamwork, while areas designed for collaboration are placed throughout the space. Executives' travel schedules allow for sharing of interior offices, which increases efficiency and reduces the office's footprint. The cafe and conference room are set on the perimeter of the space so all employees can take advantage of the views. A ratio of 1:1 collaboration seating to assigned seating empowers employees with choice in where to work.