Back to Hospitality
Reframing the Guest Experience

Hotel owners, developers, operators, and managers are grappling with a new set of challenges in these unprecedented times. We are reframing our approach to consider hospitality design solutions through the lens of health and wellness — helping to infuse spaces and places with a welcoming atmosphere to attract guests back. Our approach is grounded by our driving purpose to provide exceptional guest experiences. Informed and inspired by work, research, and learnings with our hospitality clients across the globe, we have developed a new framework for considering solutions required in the near term and for reevaluating long-term solutions as we navigate the way forward together.

On Thursday, July 2, Gensler Hospitality Leaders Tom Ito and Ana Ardon joined Global Practice Areas Leader Ray Shick to host a webinar. The conversation focuses on charting the guest journey forward through planning immediate actions with a focus on health and wellness as well as long-term strategies for the reimagined future of hospitality.

Watch the webinar and download Gensler’s Back to Hospitality Guidebook to learn more about how we’re working closely with clients to address strategies and solutions that facilitate the transition to welcome guests back. We’re designing for new behaviors focused on both guests and associates alike, to ensure positive collective well-being while helping to instill a sense of trust, community, and common purpose as we move the guest experience forward.

Tom Ito
Tom launched Gensler’s Hospitality practice in the late 1990s with the celebrated renovation of the Beverly Hills Hotel. He has since expanded the practice to an international scale, leading complex mixed-use, entertainment, master planning, and hotel projects across the U.S. and worldwide. Contact him at .
Ana Ardon
Ana is a project director and architect who brings diverse experience, ranging from the development of mixed-use properties down to the design of their residential and retail components. With experience working in the U.S., Colombia, and Costa Rica, Ana brings global insights and local knowledge to every project. Contact her at .