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Research Project Name

Designing Emotion Through the Senses in Hospitality

What We Did

Every hotel tells a story. Hospitality design has long prioritized the eye, yet modern travelers seek places that engage every sense, offering moments of comfort, surprise, and connection. This paper investigates how multisensory design can transform hospitality spaces into emotionally resonant, inclusive, and strategically differentiated environments. Despite frequent claims of designing for experience, the industry remains trapped in ocular centrism — treating sound, scent, texture, and taste as afterthoughts rather than essential design elements. Our research challenges that hierarchy. It positions the full sensory spectrum as the primary interface between people and space, establishing a rigorous framework for design decision-making that honors how humans actually experience the world. Drawing upon expertise from 12 international practitioners in sound, light, texture, color, neurodiversity, architecture, behavioral science, fragrance, and gastronomy, this research explores how the senses interact to shape guests’ moods, behaviors, and memories. The objective is not to prescribe a universal formula, but to articulate principles for crafting atmospheres that are coherent, inclusive, and brand specific. In doing so, it reframes multisensory design as spatial infrastructure supporting wellbeing, storytelling, and placemaking — not embellishment added at the end.

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Team

Philippe Paré, Diane Thorsen, Trevor To, Lena Knarr, Alexandre Brunstein, Sara Keywan, Ramon Castillo, Inès Paumelle, Saeed Kendakji, Farrah El Sharif, Melissa Jiménez, Théo Bonnet

Year Completed

2025