Diagram.

Research Project Name

Measuring the Impact of Inclusive Design

What We Did

The architectural definition of inclusive design reaches far beyond aesthetics and functionality. It’s about design for all people, regardless of their physical, cognitive, or sensory abilities. Inclusive design responds to a spectrum of human needs related to age, race, gender, physical ability, neurodiversity, socioeconomic status, and cultural identity. And it is mindful of the ways in which these factors intersect. Our workplace clients are increasingly looking for guidance on inclusive design strategies. Their goal is to connect these strategies with their overall employee experience — and they want to measure the impact of these strategies consistently across what, in many instances, is a large real estate portfolio. Unfortunately, there is currently a lack of research, available tools, and an established framework to help us measure the impact of inclusive design. This research effort sought to establish a methodology to assess the effectiveness of a range of inclusive design strategies, helping us guide our clients toward applications that incorporate and serve a range of spatial, cultural, and experiential perspectives.

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Team

Gail Malone, Natalie Ellis, Courtney Cheng, Amie Keener, Gail Napell, Jan Kwan, Jerrard Hall, Kaitlyn Rafferty, Rodrigo Dyer, Thokozani Mabena, Roberta Morales, Dr. Amara Faisal, Dr. Yeji Yi, Kim Sauvageau, Tracey Martinez, Hepi Wachter, Barbara Anderson, Migette Kaup, Katie Kingery-Page, Amy Pothier, Genoveva Carmona, Suzie McCowan, Amanda Ramos, Dawn James, Adele Worsley, Kevin Turner, Virginia Alexander, Christine Barber