Johnson & Johnson Innovation JLABS @ Shanghai
Johnson & Johnson Innovation JLABS @ Shanghai

The New Hybrid Sciences Office Will Blend Tech Workplace, Hospitality, Brand Design, and Storytelling

Our clients in the sciences have the power to change the trajectory of human life. To cultivate work environments that enable our sciences clients to develop effective vaccines, life-saving therapies, and innovative products and technologies, we must look beyond traditional conventions of buildings and workspaces as places that optimize performance.

Buildings and spaces are now about elevating connectivity with people; that connectivity builds trust, which in turn leads to collaboration, and elevates culture — all leading to more idea generation. To create a new hybrid sciences workplace that empowers people to connect and collaborate, where innovation can thrive, we must design space with an entirely different mindset — a mindset around aggregation.

The Power of Aggregation

We believe that the future is about blending science with unexpected influences that haven’t been merged before. Imagine what comes about when you infuse a science lab with the collaborative elements of tech workplaces, which are masterful at creating synergies between people. Blend in hospitality’s experiential attributes, which evoke how space makes your people feel, beyond just how it works. The incorporation of brand design, which celebrates who you are and, more importantly, what you believe in. Lastly, storytelling as the glue that fuses all three influences with science to tell the world how your people altered the outlook of human life.

Lead With Heart

Our tech workplace experience taught us that creating a heart within a space — a central hub and destination for connection — is how you form community; it’s where a company’s culture, mission, and purpose is felt. The heart should be a synergistic space where people see, meet, and build relationships with each other. What if we coupled this idea with the lab, the heart of any research organization? Doing this puts the science on display, allowing your potential recruits and future investors to feel the heart and soul of your organization. It puts your culture, your people, and your science together, thereby creating a gravity point for your organization.

Hearts within space come in many different sizes. Tech workplaces showed us that problem-solving and innovation happens at multiple scales, in a range of spaces from enclosed action spaces for 10 people to semi-open, two-person rooms fully loaded with technology to support a brainstorming session. Choice for your people to let them decide where and how they work is what will liberate their minds.

Hyundai Card Studio Black, Seoul
T-Mobile HQ Campus, Bellevue
Accenture Innovation Hub, Tokyo
Confidential Sciences Client, Massachusetts
It’s About How It Works, But It’s Also About How It Feels

Hospitality has taught us that a space can and should instantaneously transform how you feel. It should put a smile on your face and induce wonderment. We call this “Experience,” and it is the caretaker of how we need to think about space moving forward. As we unpack hybrid and work-from-home scenarios, we must also rethink the reasons why someone wants to come into the office.

In our U.S. Workplace Survey 2020, conducted in the summer and fall of last year, 65% of sciences employees surveyed still said they wanted to return to their workplaces three to five days per week post-COVID — or double the average across all industries. Many sciences workers clearly find value in their workplace. What matters now is how the workplace attracts the other 35%.

Recall your last memorable trip: remember how it made you feel, how your every need was taken care of, how choice was abundant for you to play, be inside, be outside, be in respite spaces, be in loud spaces, to interact with others, or to be secluded to focus. Tactically, a hospitality-driven experience such as this one is no different than what a science building or workspace can offer. The difference is that it is steeped in experience without feeling too formal or corporate. Today’s science workers are under an immense deal of stress with the significance of the high stakes outcomes. The layering of hospitality into the workplace can ease and calm, creating a sense of serenity to balance their substantial objectives.

If merging the best elements of sciences and hospitality can attract more people back to your office — and increase the connectivity between your people in the process — we should employ these integrated design solutions to give your organization a differentiated advantage from your competitors.

Confidential Hotel Client, Mexico City
Hyatt Headquarters Relocation, Chicago
AC Marriott, Sunnyvale, Calif.
The Collective, Seattle
Conveying Your Brand Message

For sciences companies, physical space is a critical tool to tell a story about what you believe in, what you stand for, or how your innovations are changing the world. For many sciences spaces, brand design is an underutilized tool that has been limited to a logo in a lobby or a sign on a building. What if we took a different tack and merged brand design with the physical design of your other spaces?

As people circulate the space, they learn from these messages about your organization; it infuses purposeful color, vibrancy, and inspiration throughout the space. Spaces should not be just about walls and function; they should speak to your people, your guests, your recruits, and your partners about why your organization matters.

KHOU, Houston
Hyundai Card Studio Black, Seoul
Chick-Fil-A Campus Brand, Atlanta
Johnson & Johnson Innovation JLABS @ Shanghai
Science Whisperer

Speaking of speaking to your people, let’s talk about storytelling. Sciences workers are highly mission-driven; they are proud of what they do and invent. That’s why they joined your company in the first place. Their discovery today impacts someone’s life tomorrow. When done right, storytelling can convey the gravity of your organization’s transformational mission and purpose that your people deliver upon every day.

Employee engagement is correlated as a driver of innovation. Celebrating the impact of your people and their work heightens that engagement. What if we utilized the power of storytelling to vocalize the testimonials from the actual people you have helped, or share stories around your progress towards that next cure? Imagine how many stories you could tell. Imagine if those stories were amplified in your space and buildings every day. Imagine how that would make your people feel — not only about why your company matters, but why they matter.

Hulu Call Center, San Antonio
Hilti North America HQ, Texas
Delos Living WELL Building Institute, New York City
Bristol-Myers Squibb, Princeton Pike, New Jersey
Reinventing the Traditional Workplace Paradigm

By leading with human experience and aggregating the best ideas from the tech workplace, hospitality, brand design, and storytelling, we can reinvent the traditional workplace paradigm to create a new hybrid science workplace that evolves buildings and spaces for the next generation of researchers and scientists to push the boundaries in a purposeful space. Imagine the future when we shift from the past to discover the undiscovered with you. Let’s start on our journey together.

For any media inquiries, please contact Kimberly Beals at .

Chad Yoshinobu
Chad is global leader of Gensler’s Sciences practice and one of a handful of design directors responsible for setting the standard of design excellence across the firm’s global organization. Chad believes that design should be purposeful, compelling, and should tell an extraordinary story about the client, their goals, and their beliefs. Originally from Honolulu, Chad has been practicing in the Pacific Northwest for more than 20 years, where he co-founded Gensler’s Seattle office. Contact him at
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