Interactive Graphic: Public Transit Systems Around the World

We asked residents in 30 cities to rank how satisfied they were with their public transportation systems.

May 1, 2023|By Sofia Song and Stella Donovan
Rate the following aspects of your city’s public transit system.
Percentage of respondents who ranked the following aspects of their public transit system as above average/excellent, by city.

Gensler’s City Pulse Urban Mobility study found that only half of global residents feel that their public transit provides a great experience. To understand how to bridge this satisfaction gap, we asked respondents to rate how satisfied they were with various aspect of their city’s public transit system — from comfort and customer service to ease of navigation and safety.

Globally, we found that most urban residents are satisfied with the wayfinding, in-ride safety, and accessibility of their city’s transit systems. However, comfort at the station/ stop, comfort with other riders, and comfort while riding — three of the top drivers of a great public transit experience — are among the lowest-rated aspects of public transportation. Ignoring these areas of concern could pose significant barriers to ridership as public transit systems attempt to recover from the pandemic.

Yet with such different cultures, economies, and populations in cities around the world, there is no one-size-fits-all solution for public transit systems. This interactive graphic allows you to explore the strengths and opportunity areas in each city that we surveyed. Cities are ranked, clockwise, from greatest to lowest satisfaction. To see how each city ranked for each aspect of public transit, simply hover your mouse over the colored dots.

For more information about urban mobility experiences, opinions, and preferences, download the full Gensler City Pulse 2022 Urban Mobility Report.

Design/interactive Credits: Minjung Lee, Lela Johnson, Renny Shih.

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Sofia Song
Sofia is the global leader of cities research at Gensler’s Research Institute, where she leads a cross-disciplinary team to generate new insights and data that position Gensler as a thought leader, working to influence change at the city scale. Sofia also represents Gensler as a Strategy Officer at the World Economic Forum, focusing on how industries can catalyze change. Sofia’s background includes leading research at proptech and real estate companies as well as roles in transit, community, and public space planning in various U.S. cities. She is based in New York. Contact her at .
Stella Donovan
Stella is a communications strategist for the Gensler Research Institute. Her specialties include cities, equity, and design resilience. Contact her at .