Delta Sky Way at LAX

Today’s airports have the power to make (or break) a trip, underscoring the reality that a passenger’s journey is just as important as their destination. To keep passengers calm against the backdrop of an often-overwhelming environment, it’s imperative for airports to make life easier for passengers with simple, straightforward, and inviting journeys — from curbside check-in to boarding at the gate.

We streamlined the airport arrival process with Delta Sky Way by creating an intuitive journey between previously unlinked Terminals 2 and 3. A centralized headhouse consolidates ticketing, security, and baggage claim and creates a sense that passengers have “arrived.” Further inside, we use lighting to re-create circadian rhythms and mitigate passenger jet lag. Abstracted design elements blend Delta’s brand with design language from the larger airport and landscapes of Southern California.

By simplifying the airport arrival process we were able to ease the passenger experience, minimize confusion around terminal numbers, reduce necessary connection time, and eliminate the need for walking or busing. The Sky Way design also positions Delta for success ahead of the 2028 Olympics, and creates a space that’s inviting and intuitive for visitors from across the world.