Studio Three
Chicago, Illinois

Retail

Hybrid Retail: 6 Principles for Meaningful Customer Engagement
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Hybrid Retail: 6 Principles for Meaningful Customer Engagement

Physical retail is more essential than ever when it comes to building meaningful connections with customers, but a mindset shift is necessary as we...

The Experimental, Experiential Office: What Workplace Can Learn from Retail, Education, and Airports
INSIGHT

The Experimental, Experiential Office: What Workplace Can Learn from Retail, Education, and Airports

Gensler’s workplace leaders share what they’ve learned from helping clients across multiple industries navigate the new workplace ecosystem.

The Case for Mass Timber: How First United Bank Is Creating a More Sustainable Future
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The Case for Mass Timber: How First United Bank Is Creating a More Sustainable Future

Gensler’s design for several First United Bank projects in Texas and Oklahoma highlight the potential of mass timber as a sustainable, low-carbon...

What the Workplace Sector Can Learn From Retail’s 20+ Years of Designing Hybrid Experiences
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What the Workplace Sector Can Learn From Retail’s 20+ Years of Designing Hybrid Experiences

In an increasingly hybrid world, offices, retail stores, and other physical places need to bring people together and create community. Now, as the...

Adaptive Reuse Brings New Vibrancy to Silicon Valley’s State Street Market
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Adaptive Reuse Brings New Vibrancy to Silicon Valley’s State Street Market

Adaptive reuse was a critical sustainable design strategy in designing the new State Street Market in Los Altos, California, transforming a dormant...

Design Forecast 2022: Retail
INSIGHT

Design Forecast 2022: Retail

Retailers are more aware of the need to readily adapt to new changes, and the most successful ones are always thinking of ways to improve their...

Trends Shaping the Future of Mixed Use and Retail Centers
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Trends Shaping the Future of Mixed Use and Retail Centers

Mixed use spaces are in demand because mixed use provides flexibility, diversity, and a range of experiences. So, what’s next for mixed-use...

Distribution Center Design and Last-Mile Logistics
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Distribution Center Design and Last-Mile Logistics

Here are five considerations for setting up a successful logistics center that will meet the challenges in last-mile delivery.

Why Digital Transformation Is Critical for Retailers to Remain Relevant
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Why Digital Transformation Is Critical for Retailers to Remain Relevant

In the months and years ahead, it will be critical for brands to understand the lasting effects from the global pandemic across customer experience...

2022 and Beyond: Unlocking What’s Next for Consumer Experiences
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2022 and Beyond: Unlocking What’s Next for Consumer Experiences

What are the future opportunities that brands should consider when designing retail and consumer experiences, both in the short-term and long-term...

How Social Interactions Will Drive Retail Forward
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How Social Interactions Will Drive Retail Forward

The new retail environment will require an integrated design approach that will spark the social interactions we seek. Here are three key space...

Shaping an Equitable Future With USPS
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Shaping an Equitable Future With USPS

How can the largest retailer in the country, the United States Postal Service, help create conditions to facilitate equity?

Real Estate Must Offer Human Experiences, as We Escape Virtual Lockdown Living
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Real Estate Must Offer Human Experiences, as We Escape Virtual Lockdown Living

The recovery is an opportunity to realign real estate value with human experience.

Record-Breaking Singles’ Day Sales Indicate a Solid Return to Retail in China
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Record-Breaking Singles’ Day Sales Indicate a Solid Return to Retail in China

Brands all over the world can take a cue from the retail trends and opportunities emerging in China and the Asia Pacific region as they look ahead to...

Reshaping the Retail Experience: Where Do We Go From Here?
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Reshaping the Retail Experience: Where Do We Go From Here?

Leading with service across all retail channels — whether physical, digital, or virtual — will result in deeper connections that will drive loyalty...

As E-commerce Booms, Transportation Logistics Are Shifting to Meet Demand
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As E-commerce Booms, Transportation Logistics Are Shifting to Meet Demand

Companies are looking for a faster and more efficient way to ship goods to consumers. Intermodal transportation could prove to be the most efficient...

Rebuilding Consumer Confidence in Our Shopping Destinations
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Rebuilding Consumer Confidence in Our Shopping Destinations

What are the long-term implications that will change how we experience shopping and leisure destinations?

5 ‘Out of the Box’ Strategies for the Retail Real Estate Market
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5 ‘Out of the Box’ Strategies for the Retail Real Estate Market

Here are five recommendations for retail reuse to align under-utilized real estate assets with growing community needs.

4 Considerations for the New Retail Environment
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4 Considerations for the New Retail Environment

How can retailers make customers feel engaged and at ease as we emerge from these challenging times?

What Will the ‘New Normal’ for Automotive Retail Look Like?
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What Will the ‘New Normal’ for Automotive Retail Look Like?

The response to Covid-19 has sparked rapid change by automotive manufacturers and retailers to satisfy the needs of the market.

The Future of Dining Out
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The Future of Dining Out

Here are six considerations for restaurant and bar owners in an era of new consumer expectations.

Redesigning Mixed-Use Environments for a Post-Pandemic World
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Redesigning Mixed-Use Environments for a Post-Pandemic World

What will mixed-use and public places look like after this pandemic?

Re-Entry for Retailers: Returning to the Store
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Re-Entry for Retailers: Returning to the Store

Retailers can start formulating a plan for re-entry that meets consumers' new expectations of the marketplace.

Leveraging Client Networks to Inform Retail Site Recommendations
RESEARCH

Leveraging Client Networks to Inform Retail Site Recommendations

An investigation into how to help retailers streamline their site selection process.

Experiential Retail & Placemaking: Exclusive Series with La Cosecha + EDENS | Episode 3: CULTURA
PODCAST

Experiential Retail & Placemaking: Exclusive Series with La Cosecha + EDENS | Episode 3: CULTURA

In today’s episode of the Gensler Design Exchange podcast, we sit down with EDENS CEO Jodie McLean, El Cielo Hospitality Group Owner and Chef JuanMa...

Envisioning a Future for USPS Real Estate
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Envisioning a Future for USPS Real Estate

As the largest retailer in the nation, the United States Postal Service is uniquely positioned to shape the future of communities across America.

Creating Meaningful Customer Relationships in the Midst of a Merger
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Creating Meaningful Customer Relationships in the Midst of a Merger

A merger has a profound impact on the customer experience, but also provides an opportunity to re-focus on what is working for current customers and...

The New Shape of Retail Around the World
DIALOGUE ARTICLE

The New Shape of Retail Around the World

Across the globe, consumers’ tastes vary, but universally, they expect more from their retail environments than just a place to shop.

Is There Still a Difference Between Live, Work, and Play?
DIALOGUE ARTICLE

Is There Still a Difference Between Live, Work, and Play?

As our lives blend together, our spaces need to become more hybrid as well.

Experiential Retail & Placemaking: Exclusive Series with La Cosecha + EDENS | Episode 2: Arte
PODCAST

Experiential Retail & Placemaking: Exclusive Series with La Cosecha + EDENS | Episode 2: Arte

Today, we're peeling back the next layer of La Cosecha to discuss how the space's mindfully curated design and art selection establishes a cultural...

Navigating the Retail Revolution
DIALOGUE ARTICLE

Navigating the Retail Revolution

Successful brands are transforming the retail experience, despite ongoing volatility in the industry.

Reinventing the Mall
DIALOGUE ARTICLE

Reinventing the Mall

Developers are transforming struggling malls into thriving urban lifestyle centers.

Experiential Retail & Placemaking: Exclusive Series with La Cosecha + EDENS | Episode 1: Mercado
PODCAST

Experiential Retail & Placemaking: Exclusive Series with La Cosecha + EDENS | Episode 1: Mercado

We are excited to introduce a three-part series on the Gensler Design Exchange podcast in collaboration with EDENS. In this first episode Mercado...

Singles’ Day: From Service to Experience Economy
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Singles’ Day: From Service to Experience Economy

What started as an informal celebration among Chinese university students has evolved into the single biggest shopping day worldwide — both online...

Microsoft’s New U.K. Flagship: A Vibrant Community Hub
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Microsoft’s New U.K. Flagship: A Vibrant Community Hub

The tech company's first European flagship is more than just a place to shop or demo products — it’s a destination to engage with the local community...

What’s Missing from the Latin American Retail Experience?
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What’s Missing from the Latin American Retail Experience?

Local culture is key when it comes to designing 24/7 retail-based destinations.

Exploring the Practice of Community Placemaking | An Interview with Jennifer Bowen, Augusta Visitor’s Center
PODCAST

Exploring the Practice of Community Placemaking | An Interview with Jennifer Bowen, Augusta Visitor’s Center

Today, Kathleen Allen, brand strategist at Gensler, speaks with Jennifer Bowen, Vice President of Destination Development of the Augusta Convention...

Designing Intelligent Retail Places
RESEARCH

Designing Intelligent Retail Places

Using spatial data and mixed-methods research to facilitate a better retail experience.

Designing the Unexpected
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Designing the Unexpected

Gensler San Francisco gathered a diverse panel of experts to consider the questions we should all be asking ourselves: does city life make us happy...

Investigating Japan’s Unique Transportation Retail Hubs
RESEARCH

Investigating Japan’s Unique Transportation Retail Hubs

An in-depth assessment of Japan's railway retail system to improve the user experience.

More than a Mall, a ‘Retail City’
DIALOGUE ARTICLE

More than a Mall, a ‘Retail City’

The Avenues adds new experiences to a regional shopping destination.

Hacking the Department Store
DIALOGUE ARTICLE

Hacking the Department Store

Owain Roberts, a Design Director at Gensler’s London office, talks us through a vision for the near future.

These 7 Must-See Experiences Are Redefining Shopping
DIALOGUE ARTICLE

These 7 Must-See Experiences Are Redefining Shopping

People want to do more than just shop when they visit a store, and retailers are responding.

Day to Night, and Everything In Between
DIALOGUE ARTICLE

Day to Night, and Everything In Between

To be successful, food & beverage retailers need to become flexible, 24/7 destinations.

The Gensler Experience Index: Retail
DIALOGUE ARTICLE

The Gensler Experience Index: Retail

Design is the “X factor” that engages people and keeps them coming back.

Retail: Any Place, Any Time
DIALOGUE ARTICLE

Retail: Any Place, Any Time

The future store will become a multifaceted destination that’s as flexible as its online counterpart.

Worlds Collide
DIALOGUE ARTICLE

Worlds Collide

As brands blend and the digital merges with the physical, a new type of convergence is defining the built environment.

Experience Index: Retail
RESEARCH

Experience Index: Retail

An in-depth investigation into the changing retail experience and areas for improvement

Introducing the Gensler Experience Index
RESEARCH

Introducing the Gensler Experience Index

The Gensler Experience IndexSM is the result of a multi-year research effort to identify and quantify the factors of design that impact the human...

How Businesses Can Compete on Experience, and Win on Design
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How Businesses Can Compete on Experience, and Win on Design

Today, the goal of every project we design at Gensler is to make a positive impact to peoples’ experiences.

Experiential ROI
RESEARCH

Experiential ROI

What makes for a positive retail experience?

Retail & Social Media
DIALOGUE ARTICLE

Retail & Social Media

The retail/virtual way people live is prompting a revolution in the retail experience.

Measuring Experience
DIALOGUE ARTICLE

Measuring Experience

Gensler researchers take on the challenge of quantifying the value of experiential design.

The Best of Store Design
INSIGHT

The Best of Store Design

The Retail Design Institute honored several Gensler-designed retail formats for excellence in design and execution at its 44th Annual Awards Gala.

Retail in Latin America
PUBLICATION

Retail in Latin America

Retail is on the rise – new brands, new experiences, new consumers are emerging all over the world. In Latin America, retail developers face an...