Retail

Iteration vs Disruption: Designing for a Great Customer Experience
BLOG

Iteration vs Disruption: Designing for a Great Customer Experience

What does innovation even mean anymore? For the past decade, at least, innovation has been a catch-all for that ‘special sauce’ that gets...

Is There a Future in Retail Banking? Part II
BLOG

Is There a Future in Retail Banking? Part II

BankUnited defines itself as a Network Bank by creating a cohesive multifunctional environment that integrates meeting and event space with...

Is There a Future in Retail Banking? Part I
BLOG

Is There a Future in Retail Banking? Part I

In this retail bank, concierge style service desks allow service professionals to have a one-on-one meeting with clients that feels personalized to...

The Set List: Retail 2018 Trends and Predictions
BLOG

The Set List: Retail 2018 Trends and Predictions

Editor’s note: this blog is the first in a series discussing trends and insights into the world around us. This post originally appeared in Retail...

Experience Index
RESEARCH

Experience Index

The Gensler Experience IndexSM is the result of a multi-year research effort to identify and quantify the factors of design that impact the human...

2017
DESIGN FORECAST

2017

Our newest publication, Gensler Design Forecast builds on the legacy of our Annual Reports to provide an informative guide to the intersection...

Dialogue 30: The<br> Livability<br> Issue
DIALOGUE ISSUE

Dialogue 30: The
Livability
Issue

Livable cities weave community into every aspect of urban life. Learn more in the latest Dialogue.

Changing an Automotive Retail Paradigm
BLOG

Changing an Automotive Retail Paradigm

Billed as “the world's first fully-automated, coin-operated car vending machine,” Carvana vending machines are starting to “protrude” from...

The Set List: Rapid Retail When time-strapped consumers want something, they want it straight away.
BLOG

The Set List: Rapid Retail When time-strapped consumers want something, they want it straight away.

[©Tobias Zils] Whether in store of online how are retailers trying to keep up with the demands of their impatient customers. Editor’s note: this...

The Set List: Casual Luxury
BLOG

The Set List: Casual Luxury

© Vêtements Fashion Week Paris automne-hiver 2016-2017 Editor’s note: this blog is the tenth in a series discussing trends and insights into the...

The Set List: How Will Brands Use the Internet of Things to Help Customers Engage with Products and Services?
BLOG

The Set List: How Will Brands Use the Internet of Things to Help Customers Engage with Products and Services?

Editor’s note: this blog is the ninth in a series discussing trends and insights into the world around us. Mobile, and increasingly, wearable...

Visual Merchandising: The Silent Salesperson
BLOG

Visual Merchandising: The Silent Salesperson

8Seconds, Shanghai, China. . Editor's Note: This post is part of a series on retail and the customer experience. When I last wrote about my...

What Is Your Brand Saying?
BLOG

What Is Your Brand Saying?

Jonathan Adler NYC These days, digital elements and social media touch points in brick & mortar retail environments are as essential as the interior...

Speak Easy: Hospitality in the Retail Environment
BLOG

Speak Easy: Hospitality in the Retail Environment

In today’s competitive shopping environment, retailers are taking cues from the Hospitality industry to bring consumers back into stores. This blog...

Experiential ROI
RESEARCH

Experiential ROI

What makes for a positive retail experience?

Retail & Social Media
DIALOGUE ARTICLE

Retail & Social Media

The retail/virtual way people live is prompting a revolution in the retail experience.

Destinations
DIALOGUE ARTICLE

Destinations

East and west, north and south, city living means enjoying a vibrant mix of activities.

Measuring Experience
DIALOGUE ARTICLE

Measuring Experience

Gensler researchers take on the challenge: quantifying the value of experiential design.

Roundtable: Living the Transitional Lifestyle
DIALOGUE ARTICLE

Roundtable: Living the Transitional Lifestyle

The embrace of iHumanity is transforming leisure’s categories, blending old and new.

Retail in Latin America
PUBLICATION

Retail in Latin America

Retail is on the rise – new brands, new experiences, new consumers are emerging all over the world. In Latin America, retail developers face an...

Revolutionizing Retail Entitlements
RESEARCH

Revolutionizing Retail Entitlements

Can we extract value from retail entitlements? An application-based knowledge management tool streamlines retail entitlements and aggregates data to...

Reimagining ColorPlus
IN FOCUS

Reimagining ColorPlus

An Indian retail icon looks to Gensler to refresh and redefine its brand

Under the Hood: Retail
IN FOCUS

Under the Hood: Retail

A Q&A on how retailers are using design to keep their competitive edge

Windows Worth Shopping
IN FOCUS

Windows Worth Shopping

Ferrari Store and Gensler partner for RIBA Regent Street Windows Project