Aviation

Experience Index
RESEARCH

Experience Index

The Gensler Experience IndexSM is the result of a multi-year research effort to identify and quantify the factors of design that impact the human...

Envisioning Boston’s Transit Future: It’s a Bird, It’s a Plane, It’s a …?
BLOG

Envisioning Boston’s Transit Future: It’s a Bird, It’s a Plane, It’s a …?

Let’s start with a riddle. What moves 3,600 people per hour, is completely silent, runs on renewable electricity, has a small infrastructure...

2017
DESIGN FORECAST

2017

Our newest publication, Gensler Design Forecast builds on the legacy of our Annual Reports to provide an informative guide to the intersection...

Empowering the Powerhouse
BLOG

Empowering the Powerhouse

This post is part of a blog series related to Dialogue 30, "The Livability Issue.” For many years, London and the South East region of England have...

Dialogue 30: The<br> Livability<br> Issue
DIALOGUE ISSUE

Dialogue 30: The
Livability
Issue

Livable cities weave community into every aspect of urban life. Learn more in the latest Dialogue.

How Will Mobility's Future Impact Our Cities?
BLOG

How Will Mobility's Future Impact Our Cities?

This blog piece is based on a Q+A discussion held with Gensler designers Richard Jacob, Michaela Winter-Taylor and Kenneth Allan. It is the first in...

Making the Case for Medical Travel
BLOG

Making the Case for Medical Travel

Medical travel is a growing trend, as increasingly, more people are traveling to seek care. Anyone who’s ever traveled has likely done so with...

Experiential ROI
RESEARCH

Experiential ROI

What makes for a positive retail experience?

Carpe Noctem – Seize the Night: London’s Night Tube Launches
BLOG

Carpe Noctem – Seize the Night: London’s Night Tube Launches

Pedro Szekely. On Friday, Aug. 19, London launched its first Night Tube service, which provides night-time services to travellers on Friday and...

The Weight of the Wait
BLOG

The Weight of the Wait

Psychological Impact of Long Lines According to researchers and customer-loyalty experts like Nick Wreden, the average person will wait in lines...

Expecting the Unexpected: A Global Team Designs an International Airport
BLOG

Expecting the Unexpected: A Global Team Designs an International Airport

Last year, I received an opportunity to uproot myself and my family from Washington, D.C. and decamp to Spain, where I joined a team of ex-pats to...

Dialogue 29: The Place of Leisure in the Flow of Life
DIALOGUE ISSUE

Dialogue 29: The Place of Leisure in the Flow of Life

Leisure is part of the flow of lives we improvise amid online prompts and the push and pull of real places and experiences. Issue 29 looks at how...

Travel Gets Hospitable
DIALOGUE ARTICLE

Travel Gets Hospitable

Airlines are taking cues from urban hotels. And airport hotels are going upscale.

Counter-Intuitive Futures: Will Airport Terminals Really Be Better Through Technology?
BLOG

Counter-Intuitive Futures: Will Airport Terminals Really Be Better Through Technology?

This post is part of a series related to the 2016 Gensler Design Forecast, highlighting trends that will transform how we live, work and play in the...

What makes a world-class airport?
IN FOCUS

What makes a world-class airport?

Gleaming new terminals are rising in next-generation cities across the globe; and with these come growing expectations of the airport experience. To...

Airports without Waiting?
RESEARCH

Airports without Waiting?

What’s next for airport terminal design and planning? Keeping passengers moving is key for tomorrow’s airport—waiting will be a thing of the...

Don't Forget Delight
DIALOGUE ARTICLE

Don't Forget Delight

Airports are experiential as well as functional. How well they deliver as places where pleasure lingers in passengers’ memories is the new measure...

Re-Worked
DIALOGUE ARTICLE

Re-Worked

Two recent Gensler research initiatives have harnessed the crowdsourced power of multiple cultural, geographic, and practice-area perspectives on the...

Keeping It Fresh
DIALOGUE ARTICLE

Keeping It Fresh

To keep passengers in the forefront, Terminal 3 at San Francisco International Airport was redesigned to address travelers’ needs at every step.

Design for Aviation
BOOKS

Design for Aviation

A comprehensive survey of modern, passenger-friendly airports – the key connector to cities and regions in an expanding global community.

Aviation Performance Index
RESEARCH

Aviation Performance Index

Which airport spaces drive positive travel experiences? The quality of restrooms, security checkpoints, and baggage claim have a significant impact...