Financial Services

We partner with global financial institutions to create transformative work environments that meet new expectations of employees and consumers. We design workplaces that attract top talent, promote productivity, and offer a competitive advantage.
Alliance Bernstein, NY
As data scientists and programmers shape the financial services culture, workplaces must evolve, swapping some client-hosting space for focus rooms, team labs, intuitive secure tech, and areas that support deep work.
—Tina Hakkaki, Financial Services leader
INSIGHTS

Expectations from a new generation of talent reshape the workplace.

Financial services firms move beyond one-size-fits-all offices to create environments that attract and retain a diverse, tech-savvy workforce. Spaces are designed to support neurodiversity, working parents, and employees seeking well-being and belonging. Service-oriented amenities ensure the workplace feels more human, comfortable, and tailored.

 

Institutions rethink real estate as an experience ecosystem.

Rather than simply cutting space, firms evaluate their portfolios through master planning to align hubs and satellite locations and provide bespoke environments for collaboration, focus, and client engagement. The goal is to create a more agile, resilient portfolio that can flex with shifting business priorities, while delivering greater value to employees and clients.

 

Security concerns slow adoption of AI in the workplace.

AI reshapes financial services — from advisory models to risk management — but its integration into daily work is uneven. Security and compliance requirements slow the adoption of new tools, leaving employees with outdated systems that reduce productivity. As regulation catches up and firms shift toward more technical roles, the workplace will need to support both secure technology integration and new patterns of collaboration in an AI-enabled industry.

Mexico City Day Zero project rendering
Design Forecast identifies the trends and design strategies that are shaping the future of the human experience and the built environment. We provide strategic advice, research, and projects from all 33 of Gensler’s practices to help clients prepare for transformational times.
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FINANCIAL SERVICES LEADERSHIP
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